Terms of Service

1. Introduction

1.1 These Terms of Service ("Terms") govern your access to and use of the BoxPls platform, including our website (boxpls.sg), mobile applications, and all related services (collectively, the "Platform"), and the delivery and logistics services we provide through it (the "Services"), operated by Homegigs Private Limited (UEN: 202545582W), a company incorporated in Singapore ("BoxPls", "we", "us", or "our").

1.2 By accessing or using the Platform or booking any Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Platform.

1.3 If you are using the Platform on behalf of a business or other legal entity, you represent that you have authority to bind that entity to these Terms, and "you" refers to that entity.

2. About BoxPls

2.1 BoxPls is a delivery and logistics service provider. Deliveries and vehicle-hire services booked through the Platform are performed by drivers engaged by BoxPls ("Drivers") using vehicles operated under our direction.

2.2 BoxPls may, at its discretion, engage employees, contractors, or subcontracted delivery providers to perform any Service. Regardless of the arrangement, your contract for the Service is with BoxPls, and these Terms apply in full.

2.3 The Platform provides order placement, instant quotation, route optimization, real-time tracking, proof of delivery, and payment processing for the Services.

3. Account Registration

3.1 To book Services, you must create an account by providing accurate and complete information, including your name, email address, phone number, and delivery address(es).

3.2 You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.3 You agree to notify us immediately of any unauthorized use of your account.

3.4 We reserve the right to suspend or terminate your account at our discretion if we believe you have violated these Terms.

4. The Services

We currently offer three Services. Additional service-specific conditions in Sections 5 and 6 apply to each.

4.1 On-Demand Delivery & Logistics. A same-day delivery service within Singapore, covering a single pickup with one or multiple drop-offs in a single booking, with route optimization included. Bookings are made for a stated time window; a Driver and van are assigned to your run.

4.2 Recurring Routes. A standing-schedule delivery service. You set a fixed route (pickup and drop-offs) and a recurring cadence (daily, weekly, or custom), and each scheduled run is performed automatically at a discounted rate relative to booking each run individually.

4.3 Man & Van (Hourly Hire). A vehicle-with-driver hire service booked by the hour, subject to a minimum booking duration as displayed on the Platform at the time of booking. During the booked window, the Driver follows your reasonable and lawful directions (routes, stops, waiting).

4.4 Delivery timeframes. Delivery and arrival timeframes are estimates only. While we aim to perform within the stated window, we do not guarantee specific delivery or arrival times. Factors such as traffic, weather, and vehicle or Driver availability may affect timing.

4.5 Coverage. All Services are provided within Singapore only. We do not provide cross-border or international transportation.

4.6 Scope of driver assistance. For all Services, the Driver's responsibility is limited to loading, transporting, and unloading compliant items at the designated address (ground-level or lift-accessible entrance, unless otherwise stated at booking). Setting up, tearing down, assembly, installation, disposal, moving items within the premises, and any other additional services are not included in the Service and do not form part of the contract. A Driver may, at their sole discretion, decline any such request for safety or any other reason. If a Driver voluntarily provides assistance beyond the scope of the Service, such assistance is provided at your own risk, outside the contract, and BoxPls accepts no liability for it.

5. On-Demand Delivery & Logistics, and Recurring Routes — Service Conditions

5.1 Item limits. Each individual item must not exceed 20kg in weight and must be safely loadable and unloadable by one person. Items must fit safely within the cargo dimensions of the assigned vehicle as displayed on the Platform, and the total load per booking must not exceed the vehicle's stated capacity (currently 800kg for our standard van). BoxPls may decline any item that does not meet these requirements.

5.2 Packaging. You are responsible for ensuring items are properly and securely packaged before pickup. BoxPls is not responsible for damage caused by inadequate packaging.

5.3 Loading assistance. The Driver will load and unload items that comply with clause 5.1 and a trolley is provided. Where an item requires more than one person to move safely, you must arrange assistance at the pickup and drop-off points, or the Driver may decline to carry that item.

5.4 Recipient availability. You are responsible for ensuring the recipient (or an authorized person) is available at the drop-off address during the delivery window, and that the Driver has reasonable access to the premises.

5.5 Recurring Routes schedule. Your recurring slot is reserved for each scheduled run. You may cancel individual runs, or the remainder of the schedule, on a per-run basis in accordance with Section 9 (Cancellations). Refunds for cancelled runs are calculated on the per-run value actually paid (i.e. the discounted rate).

6. Man & Van — Service Conditions

6.1 Scope of hire. A Man & Van booking entitles you to the assigned Driver and van for the booked window. You may direct routes, stops, waiting periods, and loading tasks within Singapore during the window. There are no per-stop charges and no separate waiting-time charges within the booked window.

6.2 Lawful use only. The Driver may decline any instruction, task, or goods that the Driver reasonably believes to be unlawful, unsafe, or outside the scope of these Terms. Declining such an instruction does not entitle you to any refund of booked hours.

6.3 Load limits. Each item must be safely carryable by one person (as a guide, 20kg or under). The total load must not exceed the van's stated capacity (currently 800kg). A trolley is provided and the Driver will assist with loading and unloading of compliant items.

6.4 Nature of work. The Man & Van Service is a transportation and delivery service. Clause 4.6 (Scope of driver assistance) applies in full: the Driver is not obliged to perform setup, teardown, assembly, installation, or any labour unrelated to loading, transporting, and unloading, regardless of your directions during the hire window.

6.5 Booked hours and extensions. The hire begins at the booked start time and ends at the end of the booked window, whether or not you use the full window. Ad-hoc extensions beyond the booked window may be requested during the hire and are charged at the prevailing platform hourly rate, billed in one-hour blocks. Extensions are subject to the Driver's schedule and are not guaranteed: where the Driver has subsequent commitments, the hire ends at the booked end time and you must place a new booking for any further requirements.

6.6 Prohibited items. Section 8 (Prohibited Items) applies to all goods transported during a Man & Van hire.

7. Pricing and Payment

7.1 Prices for all Services are displayed on the Platform at the time of booking. The final price may vary based on distance, number of stops, booked duration, and applicable surcharges as displayed before you confirm the booking.

7.2 All prices are quoted in Singapore Dollars (SGD) and are inclusive of GST where applicable.

7.3 Payment is collected at the time of booking via the payment methods offered on the Platform (currently credit/debit card and PayNow), processed through Stripe, our third-party payment processor. By using the Platform, you agree to Stripe's terms of service. BoxPls does not store your payment card details.

7.4 For Recurring Routes, the full amount for the scheduled runs is charged at the time of booking. Cancellations and refunds are handled on a per-run basis in accordance with Section 9 (Cancellations).

7.5 Refunds, where applicable, will be processed back to the original payment method within 7 to 14 business days.

8. Prohibited Items

8.1 The following items are strictly prohibited from transportation under any Service:

• Illegal drugs, controlled substances, or drug paraphernalia
• Firearms, ammunition, weapons, or explosives
• Flammable, combustible, or volatile substances (e.g. kerosene, gas canisters, paint thinner, fireworks)
• Corrosive, toxic, or hazardous materials
• Radioactive materials
• Live animals or insects
• Human or animal remains
• Perishable food items requiring temperature control
• Cash, cheques, bearer instruments, or negotiable securities
• Pornographic or obscene materials
• Counterfeit or pirated goods
• Any items prohibited by Singapore law

8.2 Irreplaceable items. You may send identity documents, passports, certificates, and other irreplaceable items at your own risk. BoxPls accepts no liability for the loss or damage of such items beyond the limits in Section 10. We strongly recommend you arrange your own insurance when sending irreplaceable documents.

8.3 BoxPls reserves the right to refuse or cancel any booking if we have reason to believe it involves prohibited items or unlawful activity. Drivers may refuse to collect or transport any item they believe is prohibited.

8.4 You are solely responsible for the contents of your parcels and any goods transported during a Man & Van hire. You agree to indemnify and hold harmless BoxPls and its Drivers from any claims, damages, or liabilities arising from those contents.

9. Cancellations

9.1 This Section applies to all Services. For On-Demand Delivery and Man & Van, cancellations apply to the booking. For Recurring Routes, cancellation is allowed on a per-run (per-leg) basis after the recurring booking is made: each scheduled run may be cancelled individually, and any cancellation fees or charges under this Section are calculated on the value of the cancelled run only — never on the full recurring booking. Runs that are not cancelled proceed as scheduled and are unaffected.

9.2 You may cancel up to 48 hours before the scheduled pickup or start time. A cancellation fee applies, and the exact fee payable will be displayed to you at the point of cancellation before you confirm. The cancellation fee rate is subject to change and the rate applicable is the rate in effect at the point of cancellation.

9.3 Cancellations within 48 hours of the scheduled pickup or start time are subject to a charge of 50% of the total value of the booking or run, with the remaining 50% refunded.

9.4 No refund is available for cancellations after the scheduled pickup or start time, or for no-shows.

9.5 BoxPls reserves the right to cancel any booking or scheduled run at any time for operational reasons, in which case a full refund of the amount paid for that booking or run will be issued.

10. Liability and Refunds

10.1 Limitation of liability. Our total liability for any claim arising from a Service is limited to the fee paid for the specific booking (or, for Recurring Routes, the specific run) in question.

10.2 Lost or damaged items. If an item is lost or damaged in the course of a delivery due to our fault or the fault of a Driver, and you provide photographic evidence within 7 days of the delivery date, BoxPls will refund the fee paid for that booking or run.

10.3 Failed deliveries. If a delivery fails due to reasons attributable to you (e.g. wrong address provided, recipient not available, access issues at the delivery location, non-compliant items), no refund will be issued. A re-delivery may be arranged at additional cost.

10.4 Man & Van outcomes. For Man & Van hires, we provide the Driver and vehicle for the booked window; we do not guarantee any particular commercial outcome of the tasks you direct (e.g. number of stops completed) where timing is affected by your instructions, traffic, or access conditions.

10.5 Item value. BoxPls is not liable for the value of items transported. Our liability is limited strictly to the fee paid. You are advised to arrange your own insurance for high-value items.

10.6 No consequential damages. To the maximum extent permitted by law, BoxPls shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of business, or loss of goodwill.

10.7 Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Singapore law, including under the Unfair Contract Terms Act 1977 and the Consumer Protection (Fair Trading) Act 2003.

11. User Conduct

11.1 You agree not to:

• Use the Platform or Services for any unlawful purpose
• Provide false, inaccurate, or misleading information
• Interfere with or disrupt the Platform or its infrastructure
• Attempt to gain unauthorized access to the Platform or other user accounts
• Use the Services to transport prohibited items
• Direct a Driver to perform any unlawful or unsafe act
• Harass, threaten, or abuse Drivers or BoxPls staff
• Reverse engineer, decompile, or disassemble any part of the Platform

11.2 BoxPls reserves the right to suspend or terminate accounts that violate these Terms without prior notice.

12. Intellectual Property

12.1 All content on the Platform, including but not limited to text, graphics, logos, images, software, and the overall design, is the property of Homegigs Private Limited and is protected by intellectual property laws.

12.2 You may not reproduce, distribute, modify, or create derivative works from any content on the Platform without our prior written consent.

13. Privacy

13.1 Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, and disclose your personal data in accordance with the Personal Data Protection Act 2012.

13.2 By using the Platform, you consent to the collection and use of your personal data as described in our Privacy Policy.

14. Disclaimers

14.1 The Platform is provided on an "as is" and "as available" basis. BoxPls makes no warranties, express or implied, regarding the reliability, availability, or fitness for a particular purpose of the Platform.

14.2 BoxPls does not guarantee that the Platform will be uninterrupted, secure, or error-free.

15. Indemnification

15.1 You agree to indemnify, defend, and hold harmless BoxPls, Homegigs Private Limited, its officers, directors, employees, Drivers, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including legal fees) arising from your use of the Platform or Services, the contents of your parcels or goods, instructions you give during a Man & Van hire, or your violation of these Terms.

16. Modifications

16.1 BoxPls reserves the right to modify these Terms at any time. Changes will be effective when the revised Terms are posted on the Platform.

16.2 Your continued use of the Platform after any changes constitutes acceptance of the revised Terms. Material changes affecting active Recurring Routes will be notified to you before they take effect for scheduled runs.

16.3 We encourage you to review these Terms periodically.

17. Governing Law and Disputes

17.1 These Terms shall be governed by and construed in accordance with the laws of Singapore.

17.2 Any disputes arising from these Terms or your use of the Platform or Services shall be subject to the exclusive jurisdiction of the courts of Singapore.

18. Severability

18.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

19. Contact Us

If you have any questions about these Terms, please contact us at:

Homegigs Private Limited
Singapore
Email: support@boxpls.sg
Customer Support: +65 8984 4805